This issue has been resolved with an app update from ASB for iOS devices.
A note from ASB on resolution:
The fix for this issue has now been deployed.
Please note that it can take some time for app updates to become available through the Apple App Store. As a result, customers may not see the updated version immediately.
Once the update becomes available and is installed, the issue should be resolved.
Resolved
This issue has been resolved with an app update from ASB for iOS devices.
A note from ASB on resolution:
The fix for this issue has now been deployed.
Please note that it can take some time for app updates to become available through the Apple App Store. As a result, customers may not see the updated version immediately.
Once the update becomes available and is installed, the issue should be resolved.
Identified
We're still experiencing issues paying via ASB on iOS/iPhone devices only, due to an issue in the ASB app.
We're raising this as an issue with relevant teams at ASB.
Monitoring
The issue has been resolved by ASB. Payments from the incident window may still not be fully completed.
Identified
Impact update: Payments are not able to be approved through the ASB iOS App. Payments can be approved on Android but may not complete successfully.
We've reported this issue to ASB directly and ASB teams are investigating.
Investigating
We're currently seeing degraded performance for payments made through ASB, since approximately 6:40pm.
Current impact: Payments may be slower to approve, or may not be confirmed correctly with ASB on Volley. Please check the ASB app to confirm if your payment has completed.
Next update: We'll provide another update by 10pm or sooner if resolved. If you need support, get in touch with us directly: support@volley.nz.
