This connectivity issue was resolved as of 2:54PM ET.

Duration: 10:30–11:15 AM ET (45 min) | Status: Resolved

Beginning at 103:0AM ET, our data warehouse experienced connectivity issues, causing reporting, call log, and onboarding services to become temporarily and intermittently inaccessible. No data was lost. All services restored at 11:15 AM.

This was resolved as stated in the previous update.

A fix was implemented. We continue to monitor all RentCafe connections. Thank you.

The issue has been fully resolved. Our engineering team have completed a formal root cause analysis (RCA).

If you’d like a copy of the full RCA, please contact your CSM or reach out the support team.

Thank you.

As of 4:22PM, Entrata connectivity issues were resolved. We continue to monitor and remain in communication with the Entrata team to ensure stability. Thank you.

As of 9:20PM ET, all email delays were resolved. The team is continuing to monitor email response times across all products to ensure stability.

This has now been resolved and all prospects are displaying correctly.

As of 5:37PM on 4/9/26, the issue was resolved by Yardi.

As of 12:20PM ET the issue impacting Knock integrations was resolved. Services are stable and have been throughout the day, and we will continue to monitor.

The issue impacting the Knock integration resolved as of 4:16PM. Services are stable, and we will continue to monitor.

The issue impacting the Knock webhook integration has been resolved. Services are stable, and we will continue to monitor.

Service has been fully restored as of 11:50 AM ET. The issue impacting voice calls was caused by an infrastructure change that resulted in the loss of connectivity to certain services supporting VoiceAI and a specific task generation processes. All systems are operating normally. We are continuing to monitor and implementing safeguards to prevent recurrence.

As of 2:09 PM ET, service performance has returned to normal. The intermittent latency was caused by a database index performance issue. We are continuing to monitor and are continuously implementing additional redundancy for the affected systems.

A database migration resulted in degraded performance for a share of VoiceAI calls.The issue has been resolved and performance has returned to normal. We are implementing additional monitoring and safeguards to ensure stability around future database migrations.

Upstream providers have stabilized their services and platform performance has returned to normal. We have validated message delivery and response consistency across all channels. We will continue to monitor closely.

This incident has been resolved, and traffic has been processed. Load and AI response times have recovered.

As of 4:15 PM ET, Voice services have been fully restored and are operating normally. We will continue to monitor performance to ensure stability.

The issue affecting the Contacts page in EliseCRM has been fully resolved.

Contacts and search were temporarily unavailable beginning at 8:51 PM. An underlying contact indexing issue was identified and addressed, and by 11:20 PM full functionality was restored. No data was lost, and the platform is operating normally.

We are adding additional safeguards to prevent similar situations going forward.

We have monitored the system for the past two hours and all services are operating normally. This incident is now resolved.

As of 12:04 ET, Resident Voice performance recovered and the issue was resolved. We continue to monitor latency across all channels.